Refund policy | inboxy

All payments to inboxy are final and non-refundable, with no exceptions.

You accept this refund policy, together with our terms of service and renewal policy, when you create an account, tick the acceptance box at checkout or make any payment. We keep a record of each acceptance.

What this covers

This applies to every charge we make, including:

plan subscriptions, whether billed monthly, quarterly or yearly, including the first payment and every renewal;
additional mailboxes added to a plan;
warmup, on inboxy mailboxes or on inboxes you connect yourself;
wallet top-ups, including auto-recharge, and any credit in your wallet;
any other product or add-on bought through inboxy.

No partial or pro-rated refunds

We do not refund unused time, unused mailboxes, unused wallet credit, or the remainder of a quarterly or yearly term if you cancel, downgrade, remove mailboxes or stop using the service part-way through a billing period.

Situations that do not qualify for a refund

For clarity, we do not issue refunds for, among other things:

deliverability, open, reply or inbox placement results, which depend on your content, lists and sending practices;
suspension, restriction or deletion of a mailbox or Google Workspace by Google or another third-party provider;
suspension or termination of your account for breach of our terms of service, including our acceptable use rules;
changes or outages at third-party sequencers, DNS hosts or registrars;
buying the wrong plan, period or number of mailboxes;
forgetting to cancel before a renewal date.

Cancelling

You can cancel a plan or mailbox at any time from your dashboard. Cancelling stops the next charge; your plan or mailbox stays active until the end of the period you have already paid for. Cancel before the renewal date to avoid being charged for the next period. See our renewal policy.

Wallet credit

Wallet credit is not cash, cannot be withdrawn or transferred, and is non-refundable. Unused credit stays in your wallet for future orders and renewals.

Recurring charges

Plans, mailboxes and add-ons renew automatically at the start of each billing period, and you authorise these recurring charges until you cancel in your dashboard before the renewal date.

Chargebacks

If you believe a charge is a mistake, email us first at [email protected] so we can look into it. If you open a chargeback or payment dispute for a valid charge, we may immediately suspend your account, mailboxes and warmup until it is resolved, submit our acceptance and service records to the card issuer as evidence, and recover the disputed amount plus any dispute fees and collection costs from you. See section 7 of our terms of service.

Your statutory rights

inboxy is a business service sold to businesses. Nothing in this policy limits rights that cannot be excluded under the law that applies to you.